Thursday, July 7, 2011

How’s Hotmail getting better?

Hotmail Technical Support
I had used MSN Hotmail for years without any t Technical support, but this was before the Windows Live version came out. I believe many users of the email service will agree that they share a certain attachment with the outdated interface. I can still go back through the ‘options’ tab in my Hotmail account, but there’s really no point because all their updates are configured to better suit this latest version. Plus, Hotmail now does not have the same bulk sending options that you would find in Gmail. I actually found a lot of users on the internet who say that they now use another service because of this missing feature alone. GetMail, an application that I used before 2009, worked well for migrating from Hotmail, but it stopped working after WebDAV was taken down. I haven’t used Easy Email Forwarding, but it is also freeware which transfers all Hotmail account data to another service. I couldn’t find anything to help me set up a distribution list for Outlook Live@Edu, so the only thing which remained to be done was to pay online technical support for Hotmail to fix it for me.

More importantly, since August 2011, the number of users reporting problems with their Hotmail accounts has shot through the roof. I’ve had the older version and like most other dedicated Hotmail e-mailers, I updated Windows Live with all its recent changes. There is one suggestion that I have for the developers at Microsoft – why couldn’t you just stop the spam problem without inconveniencing users? During some sessions on Hotmail, I have to type in everything that their ‘Smart Screen’ filter throws up. The technology itself is a good one. It prevents you from downloading malicious attachments and blocks out phishing sites. But why does it do this for every email during random sessions. I looked up a few consumer complaint forums and a lot of people recommend using Windows Explorer 6.0 on Windows, Firefox 3.0 and Safari 4.0 on both Windows and Mac, but there is no update for Linux users. Hotmail doesn’t sign into messenger by default anymore, and we can expect a lot of user feedback-based updates to come along later in the year.

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