Dude, that's was a stupid idea to get the new Microsoft server! This time it was a totally bad experience of upgrading my server to the new Windows Server 2008 R2. It was a complete disaster as nothing of the server data could be shared and the e-mailing system was too corrupted. I fought hard to get the thing on right way, but eventually failed. It was a good time for the employees who were strolling in the cafeteria with an excuse.
I called up an emergency meeting of the IT section of the company, which was handling my small business. I scolded those guys badly with an ultimatum that if the issue is not resolved within an hour I am going to take some strict actions. Then one of the junior members of the team suggested me to call up small business computer support company. I went furious about the idea and said “Then, what the hell you are sitting for.” The meeting was dispersed shortly with a Windows Server Troubleshooting mission.
The team worked hard but it came nowhere! Suddenly the thought of getting remote Tech Support for my business struck my mind. I turned on my hp laptop, searched on the google to get some links. Within a few minutes I was on a page which was titled ‘Small Business Computer Support’. I navigated to a toll-free number given below and without thinking anymore I dialed up the number. The next moment my call was connected to a remote technician. He greeted me and then asked for the server problem. I narrated the whole story from head to tail. The person on the other end asked over the phone about taking the remote access of my Windows Server 2000 8 computer, to which I agreed.
Later on, he diagnosed the issues with the server machine. He resolved the file sharing problem and the issues with the Microsoft Exchange Server. Afterwards, he asked me to run application of my choice. I was able to quickly find the right information. I asked my staffs to come on and test their system and share record which are kept on the server. They all were able to share those stuffs and the outlook on the exchange server was also working well. I tested the e-mail accessibility on my Smartphone device too. Everything was back on track.
It was a great tech support, indeed! I thanked the tech support guy, who did a splendid job in no time. The image of the guy came into my mind who suggested me first to go for the remote tech support. I felt embarrassed that I shouldn’t have shouted at him. At last I called my whole team; we celebrated the happy moment.
0 comments:
Post a Comment