Going in for an online computer support service can leave many people hassled. I have a personal checklist that I tick off on before I make the call. The first thing that I look for in any tech service is the quality of their deliverables. If I’m calling for technical support, I need to be able to talk to skilled technicians who know their way around my computer. A service that is not abashed in giving out details for some of its employees definitely helps my decision. Quoted testimonies do not get me far in that direction. I need to know what computer brands the service covers. If I’m looking for technical support for HP computer, what I need to see is that the service covers everything about HP, from downloads to printers.
Most fears about going in for any online service, especially a paid one, are unfounded. Why - because as I see it, worrying about quality before I speak to a technician is not really any measure of my judgement. The first few minutes into a conversation with an agent will tell me exactly what I need to know about how well the service will work for me. On a related note, everybody loves Domino’s Pizza delivered home. It’s the shortest response time that keeps customers satisfied. A service like the one Techvedic offers believes in 90% first call resolution in 20 minutes. So I know that I can judge quality in the first 5 minutes and get my problem solved in the next 15. I think that’s the last ticked box before I make the call and am reassured about the credibility of this online technical services.
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